Privacy Policy
In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, Operadora Turistica La Troza SA DE CV makes the following privacy notice available to you.
Operadora Turistica La Troza SA DE CV is responsible for the use and protection of your personal data. In this regard and in compliance with the legal obligations established in the Federal Law on Protection of Personal Data Held by Private Parties, this document informs the data holders about the information collected from them and the purposes for which such information will be used.
Additionally, we inform you that Operadora Turistica La Troza SA DE CV has its address located at:
Calle Alejandro Magno #3434, Colonia San Jorge, C.P. 44690.
The personal data we collect from you will be used for the following purposes, which are necessary to formalize our relationship with you and to provide the services and/or orders you request:
To process lodging reservations requested by clients and to contact them regarding any situation related to their reservation, as well as, in some cases, requesting bank card details to charge for said reservations.
To carry out the purposes described in this privacy notice, we will use the following personal data:
Name, Phone number, Email address, Address, Type of identification, Identification number, and Bank card details.
Furthermore, we inform you that your personal data will not be shared with any authority, company, organization, or person other than us and will be used exclusively for the purposes stated.
You have the right at any time to know what personal data we have about you, what we use it for, and the conditions of its use (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); similarly, you have the right to have your information deleted from our records or databases when you consider that it is not being used properly (Cancellation); as well as to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
To exercise any of the ARCO rights, the respective request must be submitted via the following email:
The above will also serve to inform you about the procedure and requirements for exercising ARCO rights. However, the request to exercise these rights must contain the following information:
Name, Phone number, Email address, Reservation number.
The response to the request will be provided within 10 business days and will be communicated as follows:
Through the email provided in the request.
The contact details of the person or department in charge of processing ARCO rights requests are as follows:
a) Name of the responsible party: Reservations Department
b) Address:
Calle Alejandro Magno #3434, Colonia San Jorge, C.P. 44690
c) Phone: 3321838803
d) Email: contacto@hotelitomio.com
It is worth mentioning that at any time you may revoke your consent for the use of your personal data. Similarly, you may revoke the consent that, if applicable, you have granted us for the processing of your personal data. However, it is important to note that we may not always be able to fulfill your request or cease use immediately, as it is possible that some legal obligation may require us to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent may result in us being unable to continue providing the service you requested or the termination of your relationship with us.
To revoke the consent you grant in this act or to limit its disclosure, the respective request must be submitted via the following email:
Similarly, you may request information to learn about the procedure and requirements for revoking consent, as well as limiting the use and disclosure of your personal information.
In any case, the response to requests will be provided within 10 business days.
This privacy notice may be modified, changed, or updated due to new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model; or for other reasons. Therefore, we commit to keeping you informed about any changes to this privacy notice. However, you may request information about whether it has undergone any changes via the following email:
Last updated:
10/07/2018
